Travel FAQs

To make sure your cards stay active while you’re away, please notify us of your travel plans.

You can do this securely via Internet Banking:

• Step 1: Log in to Internet Banking.
• Step 2: Select 'Overseas travel notification' in the Self Service menu.
• Step 3: Enter departure date, return date, as well as the countries you’re visiting and contact detail (mobile/email), so we have the best way to contact you while travelling if needed.
• Step 4: Select ‘Submit’.

Alternatively give us a call on 13 61 91 or visit us in-branch before you go.

Yes you can, check out our Cash Passport Platinum Mastercard.​

Yes. Our Internet Banking platform gives you secure access to your accounts online 24 hours a day, seven days a week at your convenience whether you are at home, on the go or even abroad.* 

Please ensure that you maintain strict control over your password details. In addition, ensure that the PC you are using has the latest virus protection and is secure.

When using your mobile device to access you’re banking information, be cautious using public Wi-Fi overseas. You should avoid access and making payments via internet banking with unsecured networks.

*Internet and mobile banking will not be available from some countries including Cuba, Iran, North Korea, Syria and Russia.

Your Password is a unique code that helps protect your accounts when accessing online banking. If you forget your Password you won’t be able to use our Internet Banking services. Fortunately, it’s really easy for you to reset your Password.

Follow these steps to reset your forgotten Password

Step 1: Visit the Internet Banking portal.

Step 2: Find the text link underneath the Log in button that says ‘Forgot your Password?’ and click on it.

Step 3: Enter your details as prompted on the next page so we know it’s you requesting the code and hit Next.

Step 4: On the next screen, press the Get SMS one-time password button. This generates a six-digit one-time password, which is automatically sent to the registered mobile number on your account. Or you can choose to receive your one-time password via your physical or app security token.

Enter the one-time password you received via SMS and hit Next.

Step 5: You’ll then be asked to create and confirm your new Password.

Step 6: Hit Save to confirm the changes. Note: you will still be logged in to Internet Banking at this point, so be sure to hit the Log off button if you are finished.

Your Visa® debit and credit cards can be used in over 44 million locations in more than 200 countries & territories worldwide (wherever you see the Visa® logo).

Please note there may be some countries where you won't be able to use your card.

See our Fees & Charges brochure.

To report lost or stolen cards during business hours (Mon-Fri: 8am - 8pm, Saturday: 9am - 3pm Sydney time), please call us on 13 61 91 or +61 2 9678 2111 from overseas. Outside of business hours please call 1300 705 750 or call the Visa International Hotline.

You can also use the Mobile Banking app to report a card lost or stolen by selecting the ‘Cards’ option from the ‘Manage cards’ screen, and then selecting ‘Need help with your card’? Tap one of the three options (damaged, stolen, lost). This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking app.

Visa Global Assistance can arrange for an Emergency Cash advance within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee for an Emergency Card is also applicable. For details please refer to our Fees & Charges brochure.