On becoming a member of our bank, you're not just a customer, you're an owner!
To report lost or stolen cards during business hours (Mon-Fri: 8am - 7pm, Saturday: 8.30am - 11.30am Sydney time), please call us on 13 61 91. Outside of business hours please call 1800 648 027. If you are overseas and you want to report your lost or stolen Visa card, please visit the Visa website.
You can also use the Mobile Banking app to report a card lost or stolen by selecting the ‘Cards’ option from the ‘Home’ screen, and then selecting ‘Report Lost or Stolen Card’. This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking app.
Is there a transaction on your credit or debit card that you don’t think you made? Some merchants have trading names that differ from their business names, company names or brand names.
You can search online to find out about the merchant’s name on your statement. That should show you any other business names that merchant uses and maybe you will see a name you recognise. If you are sure you have not authorised the transaction and you need to raise a dispute, please click here.
To make sure your cards stay active while you’re away, please notify us of your travel plans. You can do this via the mobile app, by calling us on 13 61 91 or by visiting us in-branch before you go.
To update your travel details via the mobile app:
- All the country(s) you are travelling to
- Departure Date
- Return Date
- Contact number while overseas
Once sent, a customer service operator will contact you within 1 business day of your request.
The maximum paywave transaction is $100 (please note that this amount has been temporarily lifted to $200 as a result of COVID-19 and will revert back to $100 at some point).
Once you reach the paywave daily transaction limit of 10 or the $500 daily limit amount you will no longer be able to use paywave. You will however be able to keep using your card as long as you enter your card PIN.
Contact us to speak with a Customer Service Specialist.