The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. You may also use Phone Banking service which gives you 24-hour access to your accounts via a secure, automated phone service - simply call 13 61 91 from any touch-tone phone and follow the voice prompts.

For details on sending or receiving SWIFT payments please click here.

You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.

To stop or alter a Direct Debit, just:

  • call our contact centre on 13 61 91
  • email us at
  • write to us at PO Box 881, Haymarket, NSW 1240
  • visit a branch and let our staff know at least three (3) business days before the next payment is to be made. We recommend that you also let the direct debit supplier know as well.

All cheques drawn on an Australian bank in AUD are generally cleared within 3-4 business days. Foreign cheques require 45 days plus.

The document containing details of fees and charges which may apply to the products and services provided by Australian Mutual Bank, as well as daily transaction limits can be found here.

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Contact us to speak with a Customer Service Specialist.

Why choose Australian Mutual Bank?