Transactions & Funds FAQs

The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. 

For details on sending or receiving SWIFT payments please click here.

You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.

The document containing details of fees and charges which may apply to the products and services provided by Australian Mutual Bank, as well as daily transaction limits can be found here.

If you believe that a direct debit was not authorised or is otherwise irregular, you may contact us and we will promptly investigate the issue. You can choose also to contact the Merchant or supplier to resolve the matter, but you don't have to.

To stop or alter a Direct Debit, please use one of the following options:

• call our Contact Centre on 13 61 91 (Mon-Fri: 8am - 7pm, Saturday: 9am - 3pm Sydney time) 
• email us at info@australianmutual.bank
• write to GPO Box 5313, SYDNEY NSW 2001
• visit a branch and let our staff know at least three (3) business days before the next payment is to be made. We recommend that you also let the direct debit supplier know as well.

All cheques drawn on an Australian bank in AUD and deposited via an Australian bank@Post facility, usually clear in 7-10 business days. Foreign cheques typically have a processing period of at least 40 business days, however in certain instances, this duration may be extended.

Members can manage their daily withdrawal limit via Internet Banking.

To request the daily limit be increased, once you have logged in, please follow these steps:

1. Navigate to “Self Service”
2. Click on “Change daily transfer limit” in the drop down
3. Under the Account drop down, select the account you wish to increase the limit on
4. Enter in the proposed daily transfer limit and click submit

Please note for any requests above 50k, you will need to contact us directly.

Yes, you can. There are various types of alerts you can choose to be notified of including:

• Notification of Internet Banking login
• Deposit account balance outside a nominated range
• Loan or Overdraft balance outside a nominated range
• A credit or deposit exceeding a nominated amount
• Advance notification of maturing Term Deposit
• Notification of Loan Status
• Periodic Payments Alerts
• Notification when payment is due on charge card/overdraft account
• Notification of change in overdraft limit
• New Message Received
• Advance notification of interest payment for Term Deposit
• A credit or deposit exceeding a nominated amount (Coming soon)

You can set this up yourself via Internet Banking or you can phone our Contact Centre on 13 61 91 and we can set this up for you.

Internet Banking users can choose to receive alerts via SMS, Email or secure message.

Non-Internet Banking users can choose to receive alerts via SMS or Email.