On becoming a member of our bank, you're not just a customer, you're an owner!
The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. You may also use Phone Banking service which gives you 24-hour access to your accounts via a secure, automated phone service - simply call 13 61 91 from any touch-tone phone and follow the voice prompts.
You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.
To stop or alter a Direct Debit, just:
Contact us to speak with a Customer Service Specialist.