On becoming a member of our bank, you're not just a customer, you're an owner!
The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. You may also use Phone Banking service which gives you 24-hour access to your accounts via a secure, automated phone service - simply call 13 61 91 from any touch-tone phone and follow the voice prompts.
You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.
To stop or alter a Direct Debit, please use one of the following options:
Members can increase their daily withdrawal limit by sending us a message via Internet Banking, the mobile app or by calling 13 61 91.
To request the daily limit increase via Internet Banking, please follow these steps:
To request the daily limit increase via the Mobile App, please follow these steps:
Once sent, a customer service operator will contact you within 4 business hours of your request.
Contact us to speak with a Customer Service Specialist.