Membership FAQs

If you take out one an Australian Mutual Bank product online or apply for a loan, upon becoming successful with the application (and completing the online verification process at the end of the application) you’ll become a member of Australian Mutual Bank, a division of Teachers Mutual Bank Limited, and will be issued with one member share at a $Nil subscription price. For more details and how to apply, please click here." For more details and how to apply, please click here.

You can either contact us on 13 61 91, or alternatively you can update your details within Internet Banking or the Mobile Banking App.

You can either contact us on 13 61 91, or alternatively you can update your details within Internet Banking or the Mobile Banking App.

If you need to change your name, first thing you need to do is make sure you update your driver licence, passport and Medicare card with your new name.

Then simply send us a secure message via Internet Banking or the Mobile App. To send us a secure message, log in to Internet Banking or the Mobile App, click on the Inbox (envelope icon) top right, then click on New message and under Category: select Change my name, ensuring that you include the following details so that we can verify you electronically:

• At least two forms of identification will be required.

For driver licences, we will need:

• Full name as it is shown on your licence
• Driver licence number
• Issuing state e.g. NSW, QLD, VIC
• Licence card number
• Address (only if it has changed)
• Salutation (title) e.g. Mr, Mrs, Ms, Miss, Other, etc.

For Medicare, we will need:

• Medicare card number (10 digit number)
• Individual reference number (single digit number beside your name)
• Full name (as it appears on your card)
• Card expiry date (MM/YYYY)

For passports, we will need:

• Full name as it is shown on your passport including any other given names
• Passport number
• Issue and expiry dates
• Issuing country e.g. Australia
• Salutation (title) e.g. Mr, Mrs, Ms, Miss, Other, etc.

By sending us your new details, you'll be confirming that:

• You are authorised to provide those personal details; and
• You consent to your personal information being checked with the document issuer or official record holder via third party systems and services for the purposes of confirming your identity.

We'll then electronically verify your new details and update your account if it's successfully verified.

We'll also organise a new card for you with your new name on it. You can keep using your existing card until your new one arrives.

Alternatively, you can send us the completed Name Change Request form, to mso@tmbl.com.au or GPO Box 5313 Sydney NSW 2001.

We’ll be sad to see you go, but if you wish to close all of your accounts you can do so by sending us a secure message via Internet Banking or the Mobile App.

Alternatively, you can complete the Request for termination of Membership form and email to us at terminations@tmbl.com.au.

Before you close your membership, here are some things you should consider:

• Transfer all of your funds to another bank account.
• If you have a Credit Card, it may take up to 31 days after your card has been cancelled before we are able to close your account.
• If the account is overdrawn or you still have money owing on any loans, you will need to deposit funds to cover the outstanding overdrawn amount and, where applicable, repay the outstanding balance of all your loans. This must be done before we can close your account.
• Review your transaction listing or statements via Internet Banking to determine which service provider/s you will need to notify of your updated bank account details, such as direct credits for payroll or deductions for insurance policies.
• If you have any direct credits allocated into your account/s, you will need to promptly notify the organisation so that they can stop their payments into your account.
• For any recurring payments you have set up using your debit card number and expiry date, remember to contact the merchant or service provider directly to update your payment details.
• For any direct debits linked to your account/s using your BSB and account number, ensure you promptly update your bank account details with the service provider/s so that they can stop drawing their service fees from your closed account. Any direct debits received after your account has been closed will be dishonoured.
• If you wish to cancel any of your direct debits or recurring payments, please follow these instructions.
• If you are switching to a new financial institution, you or your new provider may request from us a list for the previous 13 months of your direct debit arrangements, direct credit arrangements and periodical payments currently in effect. Please note that this list will not cover BPAY® payments, internet ‘Pay Anyone’ arrangements or recurring arrangements where you have provided your debit or credit card number.
• If you require copies of statements, please ensure you download them from Internet Banking prior to termination taking effect.
• Unless you notify us, any existing authorities you hold that permits you to operate on other’s accounts will be cancelled.