Membership FAQs

If you take out one an Australian Mutual Bank product online or apply for a loan, upon becoming successful with the application (and completing the online verification process at the end of the application) you’ll become a member of Australian Mutual Bank, a division of Teachers Mutual Bank Limited, and will be issued with one member share at a $Nil subscription price. For more details and how to apply, please click here." For more details and how to apply, please click here.

You can either contact us on 13 61 91, or alternatively you can update your details within Internet Banking or the Mobile Banking App.

You can either contact us on 13 61 91, or alternatively you can update your details within Internet Banking or the Mobile Banking App.

If you need to change your name, first thing you need to do is make sure you update your driver licence, passport and Medicare card with your new name.

Then simply send us a secure message via Internet Banking or the Mobile App. In the message ensure that you include the following details so that we can verify you electronically:

• At least two forms of identification will be required.

For driver licences, we will need:

• Full name as it is shown on your licence
• Driver licence number
• Issuing state e.g. NSW, QLD, VIC
• Licence card number
• Address (only if it has changed)
• Salutation (title) e.g. Mr, Mrs, Ms, Miss, Other, etc.

For Medicare, we will need:

• Medicare card number (10 digit number)
• Individual reference number (single digit number beside your name)
• Full name (as it appears on your card)
• Card expiry date (MM/YYYY)

For passports, we will need:

• Full name as it is shown on your passport including any other given names
• Passport number
• Issue and expiry dates
• Issuing country e.g. Australia
• Salutation (title) e.g. Mr, Mrs, Ms, Miss, Other, etc.

By sending us your new details, you'll be confirming that:

• You are authorised to provide those personal details; and
• You consent to your personal information being checked with the document issuer or official record holder via third party systems and services for the purposes of confirming your identity.

We'll then electronically verify your new details and update your account if it's successfully verified.

We'll also organise a new card for you with your new name on it. You can keep using your existing card until your new one arrives.

Alternatively, you can send us the completed Name Change Request form, to mso@tmbl.com.au or GPO Box 5313 Sydney NSW 2001.