Visa 3-D Secure (formerly known as Verified by Visa)

Is a payment authentication service that uses advanced 3-D Secure technology to ensure that only you can use your card during online transactions. All existing and new Visa cards are automatically registered for this free service.

Each time you make an online purchase with a participating merchant, the Visa 3-D Secure service assesses the risk level of the transaction. Certain activity may seem out of the ordinary - maybe because it’s a high dollar value transaction, or a new device, or a retailer you’ve never bought with before. In these instances, Visa 3-D Secure will automatically send a One Time Password via SMS to your mobile number in order to authenticate the purchaser and protect your card against unauthorised usage.

Your Visa card will be pre-enrolled into Visa 3-D Secure so there will be no additional effort for you. It’s important to note that Visa 3-D Secure only works if we have your correct contact details. Please log onto Internet Banking or call our Contact Centre on 13 61 91 to make sure your phone number is up-to-date.

Visa 3-D Secure is available for both Visa Debit and Visa Credit cards.

If you have any questions about Visa 3-D Secure, please contact us.

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