Security tips

Never store passwords or other personal information on your device

Don’t hide passwords, PIN numbers, user names or any other personal information in your phone. This includes keeping information saved within text messages (including sent messages), notes and calendars. It could also include storing messages or emails from your financial institution, or PIN numbers and passwords as contacts in your phone. Regardless of how well you think you’ve hidden it, fraudsters know what to look for. The safest thing to do is memorise these details and ensure any and all information is deleted before you sell the device or lend it to anyone else.

Watch what information you send

You should never SMS any personal information such as your full name, date of birth, passport number or drivers licence number. This information could potentially be used by fraudsters for ID theft.

Protect your device with a password and lock it when not in use

Most devices enable you to lock your phone so that a password or PIN number is required to unlock it. You should ensure you have this set up on your device, and always keep it locked when it is not in use. In the event it is accessed without your permission or stolen, the user won’t be able to access any of the information stored in your phone, or incur phone charges not made by you.

Keep the software, including security software on your device updated

Just like your home computer, you need to keep the security software on your mobile device up to date as well. To ensure your device is always operating with the latest systems, you should regularly check for software updates.

If you have an Apple device such as an iPhone or iPad, you can do this via iTunes. For all other devices, you should contact your mobile service provider. Security software for smart phones is also available as are some basic security settings within your mobile device such as password protection. You should ensure you familiarize yourself with these features and use them.

Only use reputable internet connections and Wi-Fi hot spots

When you connect to Wi-Fi hot spots or any other internet connections, you are dependent on the security of the network. For this reason, any connection you use should be password protected. If it is not, the security of information transmitted through the connection is weakened. Unsecure connections can be susceptible to hacking where fraudsters will try to trick you in to connecting to a similarly named network in an attempt to steal your personal details.

Do not ‘jailbreak’, hack or modify your mobile device in any way

By doing so, you break the manufacturer’s security on your phone and void your warranty. With the manufacturer’s security compromised, this can leave your device vulnerable to infection from viruses and trojans.

Only download apps and open attachments from trusted sources

Fraudsters use infected applications and documents to spread malware and infect devices. To protect yourself against this, you should ensure you never open or download anything from a source you don’t know or trust.

Turn off tethering and Bluetooth when you’re not using it

When tethering and Bluetooth are activated, it leaves your device open to fraudsters who can connect to your device and send malware to infect your phone without your knowledge. To avoid this, you should ensure you always turn off these features when not in use.

What to do if you lose your mobile device

If you lose your device, you should contact us to arrange for any passwords to be reset, as well as informing your mobile service provider.

There is also software available that can wipe data remotely, to prevent unauthorized users from viewing this information. Contact your mobile service provider to find out more.