On becoming a member of our bank, you're not just a customer, you're an owner!
This refers to email, text or phone messages that appear to come from legitimate businesses or government departments and agencies, asking you to disclose personal details or access information to your accounts.
These emails often look authentic by using logos and even working links to the pages on legitimate websites.
Remember, no reputable organisation will email, text or phone you asking for personal or financial information.
Be alert to anything that tells you to act quickly, often suggesting that your account will be closed down or you need to upgrade your security.
Under no circumstances should you click on the links or attachments in these scenarios because they may install computer viruses, malware or ransomware onto your device. This gives the scammers an opportunity to steal your personal and financial information.
Please, if in doubt, do not click a link and be sure to immediately delete these emails from your system.
Internet banking consumers have always been targeted by a range of email scams involving various hoax emails. The hoax emails have been sent to large numbers of email addresses in anticipation of at least some reaching users of online banking facilities. Because of the large number of emails involved and the random nature of the hoax, these frauds are often called 'phishing'. The hoax emails seek to trick online banking consumers into disclosing confidential financial information such as their Internet banking login and password details, thereby providing the perpetrators of the fraud with illegal access to their accounts.
The emails can look very professional and give the appearance of coming from a legitimate financial institution. Techniques that have been used so far include:
Having used these or similar techniques to capture login and password details, fraud perpetrators are then able to illegally access accounts and withdraw funds.
Members should also be alerted to a number of fraudulent job scams advertised on the Internet which entice users to act as money transfer agents for a third party. Consumers are duped into using their own accounts to transfer money for third parties as part of an ostensibly legitimate business transaction for a commission based on a percentage of the transfer. In fact, they become part of a money laundering operation for transferring stolen money. Again, these false job websites appear very professional and can be very convincing.
Members should exercise extreme caution with any online job offer where you are asked for your personal and banking details.
Identity theft occurs where a criminal obtains the personal details of an individual to masquerade as that individual and, typically; transfer funds, obtain cash, secure loans and other financial benefits. The individual is then left to deal with the debts so incurred along with the associated legal implications.
Identity theft can occur when a fraudster gets access to your personal information such as your date of birth, your address, your driver’s licence number and information from utilities, phone and bank account records.
To see the current scams going around and how to report a scam check out our Scam awareness page or visit the ScamWatch website.
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