To report a lost or stolen card during business hours, within Australia, call 13 61 91 or outside of business hours: 1800 648 027.

If you lose your card overseas, call +61 2 8299 9101 (Vigil Helpline) or call the Visa International Hotline.

A lost or stolen card can also be stopped at anytime within our Mobile Banking App.

Visa Global Assistance can arrange for an Emergency Cash advance within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee for an Emergency Card is also applicable. For details please refer to our Fees & Charges and Transaction Limits brochure.

Why choose Australian Mutual Bank?