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Report lost or stolen cards

Report lost or stolen cards
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To report a lost or stolen card during business hours, within Australia, call 13 61 91 or outside of business hours: 1800 648 027.

If you lose your card overseas, call +61 2 8299 9101 (Vigil Helpline) or call the Visa International Hotline.

A lost or stolen card can also be stopped at anytime within our Mobile Banking App.

Visa Global Assistance can arrange for an Emergency Cash advance within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee for an Emergency Card is also applicable. For details please refer to our Fees & Charges and Transaction Limits brochure.

Why choose Australian Mutual Bank?

  • 100% Customer owned

    On becoming a member of our bank, you're not just a customer, you're an owner!

  • Ethical banking

    The benefit of our members, society, and the planet drives everything we do

  • Friendly service

    Our number one goal is to give you the best overall banking experience we can

  • Safe and secure

    Eligible deposits are protected by the Financial Claims Scheme

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Australian Mutual Bank acknowledges the Traditional Owners and Custodians of the land where our office is located in Surry Hills, Sydney as the Gadigal people of the Eora Nation. We further acknowledge the Traditional Owners and Custodians of Country from where our members and employees reside.

We extend our deep respect to Elders, past and present, and emerging Community leaders for maintaining enduring connections that protect and care for Country for a sustainable future.

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Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review Australian Mutual Bank Ltd Account and Access Facility Conditions of Use and Financial Services Guide before acquiring the product.

© Australian Mutual Bank Ltd | ABN 93 087 650 726 | Australian credit licence 236476 | AFSL 236476.