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Planned banking outage 22-24 May 2026

As part of the merger between Australian Mutual Bank and Teachers Mutual Bank, a banking systems integration is scheduled to take place 22-24 May 2026.

Internet Banking and the Mobile App will be unavailable from 3pm on Friday 22 May and are expected to be restored by Sunday 24 May.

Your physical and digital cards will continue to operate during this time.

How to prepare

  • Plan your transfers

    Make any upcoming bill payments or transfers before 22 May or after 24 May to avoid delays or missed deadlines.

  • Access to funds

    Withdraw cash in advance or move funds to a card-linked account before 22 May.

  • Statements

    Download or screenshot any account statements you may need between 22 and 24 May.

Important notices

In April, members were provided with information packs outlining important information about the merger of the two banks, including:

  • Confirmation of whether your membership and account numbers are changing
  • How to access your accounts in Internet Banking and the Mobile App from 24 May
  • Banking arrangements that will be automatically migrated for you (such as your existing cards, electronic payments, direct debits and direct credits)
  • New standard daily transaction limits at an account level
  • Changes to your member share(s)
  • Changes to our product terms and conditions
  • What you need to do to prepare

Information packs have been emailed to members with a valid email address on file, and sent by post to those without an email address or where emails were returned undelivered. To minimise disruption to your banking please read this information carefully so you know what to expect.

Click here to access the Information Booklet

What happens after banking systems integration

  • Membership number

    Some members will receive a new membership number. If your member number is changing, you'll find the new details in the cover letter or email we sent in April. Use your new member number to access Internet Banking and the Mobile App from 24 May 2026.

  • Mobile App

    You can continue using your existing login details to access the Australian Mutual Bank mobile banking app. If your member number is changing you will need to re-register and use your new member number to log in. If you don’t currently use the app, you can download it from the Apple App Store or Google Play Store.

  • Internet Banking

    There will be some new features and refreshed layout. If your member number is changing you'll need to use your new member number to log in. There is no need to change your existing password. We’ve enhanced security features, so there is no need to enter your date of birth on login.

  • Account numbers and product names

    Some members will receive updated account numbers. If your account numbers are changing, you will find the new details in the cover letter or email sent to you in April. Please use the new account numbers from 24 May 2026 for new payments. Some product names are also changing (see Information Booklet from page 18 for details).

  • Electronic payments

    Your existing electronic payments, direct debits, direct credits and customised account nicknames will be automatically migrated for you.

  • Daily transaction limits

    Standard daily transaction limits for BPAY, external transfers and Osko will be $5,000 per account. If you need to increase this limit for a one-off transaction, you can temporarily increase your daily limit per account by contacting us or by making the change yourself in Internet Banking.

     

  • Debit and credit cards

    If you’re 18 or older, you can continue using your existing Visa card(s).
    If you’re under 18 years old, we’ll send you a new card which you’ll be able to use from July 2026. The new card includes new card controls to protect you. Until you receive your new card you can continue using your existing card.

  • BSB number

    Your Australian Mutual Bank BSB number stays the same. Please continue to use 611-100 for new payments.

  • Branch access

    Our combined branch footprint will open to all members. From 25 May, you’ll be able to visit any of the 13 branch locations in our network across the ACT, New South Wales, Victoria, and Western Australia.

How to access the Mobile App from 24 May 2026

If you are an existing app user, open the app on your device.

If your member number hasn’t changed:

Enter your existing PIN/Pattern or use your existing biometric ID to log in.

If you have a new member number:

  • Open the app on your device, select Log in.
  • Tap on Let’s get started.
  • Enter your new member number provided in the cover letter or email sent to you in April.
  • Enter your existing Internet Banking password and tap on Continue.
  • You’ll be asked to choose a PIN/Pattern to access the app with.
  • Read and accept the Terms of Use.
  • You can also set up biometric ID.

If you don’t currently use the app, you can download it from the Apple App Store or Google Play Store.

If you have any issues logging in or questions about how to use the app, please call us on 13 61 91.

FAQs

The core banking system will be unavailable during the outage window, as well as Internet Banking and the Mobile Banking App.

Members will be able to transact on their physical and digital cards (credit or debit) during the outage.

Your regular electronic payments, direct debits, direct credits and customised account nicknames will be automatically transitioned for you.

Some of your banking alerts may change. To review your alerts following banking systems integration, simply log in to Internet Banking and select Self service followed by Alerts. You can then view a summary of your existing alerts and create any new alerts required for your accounts.

Any payments scheduled for Friday 22 May will not be affected. Payments scheduled for Saturday 23 May will be sent once the outage completes.

If your member number is changing following banking systems integration, you'll find the new member number in the cover letter or email we sent in April. 

If your member number is changing following banking systems integration​, you'll find the new details in the cover letter or email we sent in April. Use the new member number and your existing Internet Banking password after 24 May. We’ve enhanced security features, so there is no need to enter your date of birth on login.

If you’ve forgotten your password, you can reset it by following the prompts via the “Forgot your password” link, or by calling us on 13 61 91 after the outage period.

Please note that from 24 May 2026, members will be required to enter a valid 16-digit card number as part of the password reset process. Members who do not have a valid card will need to contact us on 13 61 91 to reset their password.

The Contact Centre operating hours during the banking systems integration period are as follows (Sydney time):
• Friday, 22 May – 8am to 10pm
• Saturday, 23 May – 9am to 7pm
• Sunday, 24 May – 9am to 3pm
• Monday, 25 May– 7am to 8pm
• Tuesday, 26 May - 8am to 8pm

We're here to help

Send us an email

If you need help navigating the changes, please email us at info@australianmutual.bank.

Call us

Our staff can assist you over the phone Monday - Friday 8am - 7pm, Saturday 9am - 3pm (Sydney time). Call us on 13 61 91 from Australia, and on +61 2 9678 2111 if you are overseas.

Drop in

Visit a branch to speak with our team if you need help after banking systems integration. Click the button to find your nearest branch.
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Australian Mutual Bank acknowledges the Traditional Owners and Custodians of the land where our office is located in Surry Hills, Sydney as the Gadigal people of the Eora Nation. We further acknowledge the Traditional Owners and Custodians of Country from where our members and employees reside.

We extend our deep respect to Elders, past and present, and emerging Community leaders for maintaining enduring connections that protect and care for Country for a sustainable future.

Disclosures | Security | Privacy | BSB: 611 100

Australian Mutual Bank is a division of Teachers Mutual Bank Limited.

For products and services, conditions, fees and charges apply. These may change or we may introduce new features or fees and charges in the future. Full details are available on this website or on request. Lending criteria apply to approval of credit products. This information is general in nature and does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from or through Teachers Mutual Bank Limited ABN 30 087 650 459 AFSL and Australian Credit Licence 238981.

© 2026 Teachers Mutual Bank Limited ABN 30 087 650 459 AFSL/Australian Credit Licence 238981