Confirmation of Payee (CoP) is an industry-wide service and is an initiative of Australian Payments Plus (AP+). This service matches the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer. It’s a new layer of protection for Australian consumers and businesses when they’re making a payment to a BSB and account number.
It will be available to Australian Mutual Bank members from late 2025.
CoP matches the bank account details entered by the payer with the account details held by the recipient’s bank and displays the outcome. The payer can then make an informed decision about what to do next – pay, check the details again or choose not to proceed with the payment altogether.
CoP can help safeguard individuals and businesses from fraud, scams and mistaken payments, and help protect their money.
It provides confidence that the details entered match the details held by the recipient’s bank.
It gives banks and financial institutions another vital tool to combat fraud and scams and further builds trust when making payments using BSB and account number details in Australia.
The account details you entered match the bank records of the intended recipient, and the recipient's name will be displayed.
The account details you entered closely match the bank records of the intended recipient, and the recipient's name will be displayed.
The account details you entered do not match the bank records of the intended recipient. The recipient's name will not be displayed unless it is a business or government organisation.
The service could not confirm the account details you entered match.
We anticipate Confirmation of Payee will be available to Australian Mutual Bank members in late 2025.
You don’t need to do anything. Once Confirmation of Payee is available, it will be accessible in Internet Banking and the Mobile banking app. When you make a payment to a BSB and account number, or edit a payee’s BSB and account number, you will be given the match result before you make a payment.
Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.
If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
Confirmation of Payee will check account details for all first-time payments or future dated first-time payment set up to a BSB and account number and when you make amendments to your online banking address book. Additional checks may be made depending on the financial institution.
Yes. Confirmation of Payee will never stop you from completing a payment. However, it’s important to be scam aware and take steps to ensure you know who you are paying. If funds are sent to the wrong BSB or account number, it may be difficult, or sometimes impossible to recover them from the other financial institution.
If you want to get paid without any confusion or potential delays, you should share the name , BSB and account number for your bank account. This is especially important if you’re a business with an account name that differs from the name you’re using to take a payment; for instance, if you have a different trading name for a particular part of your business.
You can also set up a PayID (mobile, email or ABN) to receive real time payments via OSKO.
Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.
If the name you're trying to enter exceeds a character limit in your online banking, let the recipient know and consider how best to proceed by contacting us.
A mistaken payment happens when you enter the incorrect BSB/Account number and your money is sent to the wrong recipient. This can be difficult and time‑consuming to resolve, and in some cases it may not be possible to recover the funds from the other financial institution. Always double‑check the details before you send money.
To ensure your name is accurate in the Confirmation of Payee service, please contact us.
