Yesterday we welcomed members to our annual general meeting - including several who have been with us for many years, some for more than 45 years. It’s always a privilege to meet long-standing members in person and hear their stories, feedback and ongoing commitment to our bank.
Our CEO, Mark Worthington, and our Chair, Fiona Bennett, shared highlights from our FY25 performance, including the work to strengthen our financial position, enhance digital services and continue improving member experience.
A major focus this year has been fraud prevention. We outlined the significant investments we’re making in new technologies like Confirmation of Payee, enhanced monitoring and member education to stay ahead of increasingly sophisticated scams. Protecting our members remains a top priority.
During the meeting, we also shared how we continue to bank for good - through sustainability initiatives, community support programs, creating meaningful opportunities and supporting positive outcomes for Aboriginal and Torres Strait Islander peoples through our new Innovate RAP, and our ongoing dedication to helping members achieve their financial goals.
Another key topic was our proposed merger with Teachers Mutual Bank. Mark and Fiona discussed what the merger would mean for members: greater scale, improved digital capability, enhanced fraud protection, and the ability to deliver an even stronger range of products and services. Importantly, our mutual values and member-first approach will remain at the heart of who we are.
Thank you to everyone who attended, asked questions and contributed to a thoughtful and engaging discussion. And a special thank you to our long-standing members - your trust and support continue to shape the future of our bank.
We look forward to keeping you informed as we progress through the year ahead.
