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Accessibility

At Australian Mutual Bank, we’re committed to making our banking services accessible, welcoming, and inclusive for all. We aim to continuously improve accessibility across our branches, digital services, and communications to support the diverse needs of our members.

Phone assistance

Call Australian Mutual Bank

Call us on 13 61 91 (within Australia) or +61 2 9678 2111 (International). We're available Monday - Friday: 8:00am - 7:00pm and Saturday 8.30am - 11.30am (Sydney, NSW time)

Translating & Interpreting Service (TIS National)

We have some internal translators should you require them, that speak the following languages: Arabic, Greek, Cypriot, Italian and Serbian. Otherwise, you can visit TIS National which is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency.

National Relay Service (NRS)

The National Relay Service (NRS) can help you if you’re d/Deaf or find it hard to hear or speak to hearing people on the phone.

Branch accessibility

Visit your local Australian Mutual Bank branch to chat with our friendly team about everyday banking, loans, and more. Find your nearest branch and opening hours here.

Banking support

You can also take care of your banking needs from the comfort of your own home with a range of easy and secure online services, allowing you to access your accounts 24/7. If you require assistance with these services, our friendly staff are here to help.

Try our Mobile Banking App


iOS & Android available. 

App store  Google Play 

Access your accounts via Internet Banking


Our Internet Banking platform gives you secure access to your accounts online 24 hours a day, seven days a week at your convenience whether you are at home or on the go.

Commitment to improvement

Accessibility is an ongoing journey. We are committed to regularly reviewing and improving our services based on member feedback, changes in technology, and best practices in inclusive design. If you encounter any barriers while using our services or have suggestions for improvement, we encourage you to reach out.

Why choose Australian Mutual Bank?

  • 100% Customer owned

    On becoming a member of our bank, you're not just a customer, you're an owner!

  • Ethical banking

    The benefit of our members, society, and the planet drives everything we do

  • Friendly service

    Our number one goal is to give you the best overall banking experience we can

  • Safe and secure

    Eligible deposits are protected by the Financial Claims Scheme

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Australian Mutual Bank acknowledges the Traditional Owners and Custodians of the land where our office is located in Surry Hills, Sydney as the Gadigal people of the Eora Nation. We further acknowledge the Traditional Owners and Custodians of Country from where our members and employees reside.

We extend our deep respect to Elders, past and present, and emerging Community leaders for maintaining enduring connections that protect and care for Country for a sustainable future.

Disclosures | Security | Privacy | BSB: 611 100

Any advice or information on this site does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please review Australian Mutual Bank Ltd Account and Access Facility Conditions of Use and Financial Services Guide before acquiring the product.

© Australian Mutual Bank Ltd | ABN 93 087 650 726 | Australian credit licence 236476 | AFSL 236476.