Additional cardholder

An additional cardholder is a person who has a secondary card that is linked to the primary cardholder’s credit or debit card account.

Additional repayments

Additional repayments are any amount you pay in excess of your regular minimum repayments.

Account balance 

An account balance is the amount of money someone has in their account.

Account Based Pension

A retirement income stream that comes from your superannuation balance.

Account keeping fee

Some banks and lenders charge ongoing fees to maintain your account. These are known as account keeping fees.

Age Pension

An age pension is a support payment made by the government to eligible Australians who have reached retirement age.

Allocated Pension

See account-based pension.

AML-CTF (Anti-Money Laundering and Counter-Terrorism Financing Act)

AML-CTF is Australian legislation that regulates financial and gambling sectors to fight money laundering and terrorism financing.


The amount that is still owed and is past the due date.

ATM card

A plastic card that gives you access to your money via an Automatic Teller Machine (ATM).


Attorney (in Australia) generally means a person authorised under a Power of Attorney to act on the Principal’s behalf in respect of financial and legal matters.

Australian business number (ABN)

An ABN is a unique 11-digit number issued by the Australian Tax Office (ATO) to identify your business.

Australian Financial Complaints Authority (AFCA)

AFCA is an external dispute resolution scheme for consumers who are not able to resolve complaints with financial institutions. AFCA can assist in reaching agreements with financial institutions and consumers.

Australian Securities & Investments Commission (ASIC)

ASIC is Australia's integrated corporate, markets, financial services and consumer credit regulator. ASIC is an independent Australian Government body.

Automatic Teller Machine (ATM)

An ATM is a machine that allows you to withdraw or (in some instances) deposit cash.

Auto Transfer

The periodic payments that you set up from your account



The amount in your bank account


A service provided by Australia Post on behalf of financial institutions that allows you to make withdrawals, deposits and balance enquiries at participating post offices.

Bank account

A product that gives you access to your money, allowing you to withdraw or deposit money and in some cases earn interest on your money.

Bank fees

Charges made by banks on certain transactions

Bank draft

A bank draft is like a bank cheque. It is a payment instruction that guarantees payment of funds from your financial institution. It can be made out in a foreign currency. See cheque.


Bankruptcy is where a person legally declares that they cannot pay their debts.


A borrower is a person who borrows money from a financial institution. For example, someone who takes out a loan.


BPAY is a bill payment system that allows you to pay your bills through online, mobile or telephone banking.


A bank branch is a physical retail location where you can manage your money in person.

Bridging Loan

A bridging loan is a short loan, typically used when someone is selling their property and looking to buy a new property (to cover the intervening period).


A Bank State Branch (BSB) is a unique six digital number that is used to identify your bank and branch.


Card issuer

A card issuer is a financial institution that provides cards and, in some cases, manages credit.


Cash is money in the physical form (in notes or coins).

Cash advance

A cash advance is when you withdraw money using your credit card.


A cheque is a document that instructs the bank to pay a specified amount to the person named on the cheque.

Cheque account

A cheque account is a transactional account that withdraws funds from your everyday banking account, and from which cheques can be drawn.

Cleared funds

Cleared funds are deposits that have been verified by your bank and are available to be immediately used.


A commission refers to a payment made, or profit made during a sale of a product/service. It is usually a percentage of the profit from the sale.

Comparison rate

A comparison rate is the interest rate plus most fees and charges relating to a loan.


A legally binding agreement between two or more parties


Credit is an agreement that allows a person to borrow money which will later be paid back, usually with interest.

Credit card

A credit card is a physical plastic card that allows cardholders to access/spend the money that they’ve borrowed.

Credit file

A credit file (sometimes called a credit report or credit history) is a record of any time you’ve ever applied for credit or a loan, even if you weren’t approved, your repayment history and whether you’ve ever had any payment defaults (among other things).

Credit limit

A credit limit is the maximum funds a person can borrow.

Credit rating

Your credit score is based on personal and financial information about you that's kept in your credit report.

Customer Identification Process

A standard requirement for a person to provide identification documents for the purpose of seeking banking services.

Customer-owned bank

Customer-owned banks, sometimes referred to as mutual banks, are banks that are owned by their customers.


Debts (liabilities)

Debt, sometimes referred to as liabilities, is any obligation owed to a lender.


A debit is money going out of a savings account.

Debit card

A debit card is a physical plastic card that allows cardholders to access their own money.

Direct debit

Direct debits allow you to authorise a merchant or business to automatically debit (deduct) from your transaction account or Visa Card.

Direct Entry

Direct entry is the traditional batch-based payment service.

Debt to Equity Ratio

The debt-to-equity ratio is a measurement that indicates the proportion of total debt to an individual’s total equity. It is often used by financial institutions to assess the risk of a borrower.


Depositing is putting money into your account.

Dormant account

At Qudos Bank, an account can be classified as a dormant account if there have been no customer initiated transactions for 12 months and we have followed certain procedures required by our Constitution.


Electronic banking

Electronic banking is a collective reference to Telephone, Mobile and Online Banking.


EFTPOS stands for Electronic Funds Transfer at Point Sale. It is a system that uses payment cards such as debit or credit card to electronically transfers fund at a point of purchase.

ePayments code

ePayments Code is the code issued by the Australian Securities and Investments Commission in September 2011 (as amended from time to time) which regulates consumer electronic payments.

Establishment fee

To complete all the necessary paperwork to set up a loan, sometimes a fee is charged. This fee is called an establishment fee.


Equity is the ownership of assets such as a car or house.


Expenses are costs needed for a product or service. For example, the cost of electricity usage is an expense.


Fixed rate loan

A fixed rate home loan locks in a specific interest rate for your home loan for a specified amount of time.

Foreign exchange

Foreign exchange is transferring from one currency to another.

Frequent flyer program

A frequent flyer program is a loyalty program that often allows you to earn points when you spend, save, or pay off your loan. Frequent flyer points can be redeemed for international or domestic flights or for physical products.



A guarantor is a person who acts as additional security on a loan by agreeing to pay off a borrower’s debt if the borrower fails to pay off their loan.


Home Loan

A home loan is an amount of money that a person borrows from a financial institution to buy a property. This amount is repaid over an extended period and generally includes a Mortgage.



An income is money received regularly, for example from employment or investments.


Interest is the charge made to the lender or financial institution when you borrow money.

Interest rate

For loans, this is the amount you pay the lender on top of your principal borrowing. For savings accounts, this is reflect the money you receive for your investment.

Interest only

Interest-only repayments means the borrower does not make repayments on the principal balance, only interest. During an interest only period, your interest only payments will not reduce your loan balance. This may mean you pay more interest over the life of the loan.

Internet banking

Internet banking, sometimes referred to as Online Banking, means an internet banking portal where you can do things like access your accounts, make payments and organise your accounts online.


An investor is someone who invests their money, examples include shares and investment properties.


Joint account

An account with multiple account holders.


Lump sum payment

A lump sum payment is when you make a single payment instead of multiple payments or instalments.

LVR (Loan to Value Ratio)

Loan-to-Value Ratio (LVR) is represented as the loan as a percentage of the value of the property you're buying. The bigger your deposit, the lower the LVR will be.