Australian Mutual Bank is a member of the Customer Owned Banking Association (COBA) and is a signatory of the Customer Owned Banking Code of Practice - a set of ethical standards for customer owned banks, credit unions and mutual building societies which focus on customer benefits, community involvement, fairer fees and quality service.

These are the 10 key promises in the COBA Code of Practice:

  1. We will be fair and ethical in our dealings with you.
  2. We will focus on our customers.
  3. We will give you clear information about our products and services.
  4. We will be responsible lenders.
  5. We will deliver high customer service and standards.
  6. We will deal fairly with any complaints.
  7. We will recognise customers' rights as owners.
  8. We will comply with our legal and industry obligations.
  9. We will recognise our impact on the wider community.
  10. We will support and promote the Customer Owned Banking Code of Practice.

Why choose Australian Mutual Bank?