Business Visa Debit Card

To report lost or stolen cards during business hours (Mon-Fri: 8am - 7pm, Saturday: 8.30am - 11.30am Sydney time), please call us on 13 61 91. Outside of business hours please call 1800 648 027. If you are overseas and you want to report your lost or stolen Visa card, please visit the Visa website.

You can also use the Mobile Banking app to report a card lost or stolen by selecting the ‘Cards’ option from the ‘Home’ screen, and then selecting ‘Report Lost or Stolen Card’. This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking app.

1. If you’re already registered for Internet Banking, log in via our website at www.australianmutual.bank then go to the ‘Services & Help’ menu, click on Card Activation and follow the prompts.
2. If you're already registered for Telephone Banking, log in by calling 13 61 91 and press option 1 - Follow the prompts to activate your card.
3. Ring our Call Centre on 13 61 91 (Monday to Friday 8:00am – 7:00pm and Saturdays 8.30am - 11.30am) and press option 2. A call centre staff member will then activate this card for you.
4. Or visit your local branch.

You may change the PIN of your card in the Cards section of the Mobile Banking app.