The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. You may also use Phone Banking service which gives you 24-hour access to your accounts via a secure, automated phone service - simply call 13 61 91 from any touch-tone phone and follow the voice prompts.

For details on sending or receiving SWIFT payments please click here.

You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.

To stop or alter a Direct Debit, please use one of the following options:

• call our contact centre on 13 61 91
• email us at info@australianmutual.bank
• write to us at PO Box 881, Haymarket, NSW 1240
• visit a branch and let our staff know at least three (3) business days before the next payment is to be made. We recommend that you also let the direct debit supplier know as well.

All cheques drawn on an Australian bank in AUD are generally cleared within 3-4 business days. Foreign cheques require 45 days plus.

The document containing details of fees and charges which may apply to the products and services provided by Australian Mutual Bank, as well as daily transaction limits can be found here.

Members can increase their daily withdrawal limit by sending us a message via Internet Banking, the mobile app or by calling 13 61 91.

To request the daily limit increase via Internet Banking, please follow these steps:

• Log into Internet Banking.
• Click on 'Inbox' (envelope icon) in the top right hand corner.
• Click 'New Email'. 'New Secure Email Message' will appear.
• In the 'To' field, select receipt in the drop down to 'Member Service'.
• In the 'Subject' field, type. eg. 'Increase Limit'.
• In the 'Message Body' field, type limit instruction eg. 'Raise S1 to $25,000'.
• Click 'Send' 

To request the daily limit increase via the Mobile App, please follow these steps:

• Log into the Mobile App.
• Tap on 'Inbox' (envelope icon) in the top right hand corner.
• Tap 'New'. This will open a new secure email message.
• In the 'Subject' field, type. eg. 'Increase Limit'.
• Tap on 'Select a Category' and select 'Limit increase'.
• Tap on 'Relates to' box and select the account you wish to have the limit increase on.
• In the 'Message' field, type limit instruction eg. 'Raise S1 to $25,000'.
• Tap 'Send'.

Once sent, a customer service operator will contact you within 4 business hours of your request.